Call Center Adoption, Trends, and Challenges Survey

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Gamification in Call Centers

Have you heard of Role Playing Games? Most of us have. It is a type of game where players portray a character in a game world. How about Gamification? It … Continue reading Gamification in Call Centers

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Customer Service Center – Operational Cost or Revenue Generator

A lot of companies consider customer service and their call center as part of normal business operations. As such, it is treated like the accounting department. It is a cost … Continue reading Customer Service Center – Operational Cost or Revenue Generator

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The Importance of Customer Service

According to a study done by Help Scout. Only 4% of dissatisfied customers voice out their concerns. It follows that 96% of them don’t. It means that for every support … Continue reading The Importance of Customer Service

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Millennials in a Contact Center Environment

Masteron Staffing claims that 33% of all American workers are millennials. A lot of older managers find it difficult dealing with this age group. They have particular quirks that were … Continue reading Millennials in a Contact Center Environment

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Call Centers and Metrics. How They Can Help Productivity

Traditional management models deal with numbers and audit. In spite of contemporary models taking over to adapt to the participation trophy generation., performance metrics have not left basic management. A … Continue reading Call Centers and Metrics. How They Can Help Productivity

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