Call Center Etiquette: Lines Agents Should Never Say
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read moreCall Center Scripts: Are They Still Useful?
read moreHave you heard of Role Playing Games? Most of us have. It is a type of game where players portray a character in a game world. How about Gamification? It … Continue reading Gamification in Call Centers
read moreA lot of companies consider customer service and their call center as part of normal business operations. As such, it is treated like the accounting department. It is a cost … Continue reading Customer Service Center – Operational Cost or Revenue Generator
read moreAccording to a study done by Help Scout. Only 4% of dissatisfied customers voice out their concerns. It follows that 96% of them don’t. It means that for every support … Continue reading The Importance of Customer Service
read moreMasteron Staffing claims that 33% of all American workers are millennials. A lot of older managers find it difficult dealing with this age group. They have particular quirks that were … Continue reading Millennials in a Contact Center Environment
read moreTraditional management models deal with numbers and audit. In spite of contemporary models taking over to adapt to the participation trophy generation., performance metrics have not left basic management. A … Continue reading Call Centers and Metrics. How They Can Help Productivity
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