September 13, 2017 / GuidesFor Team
The Pareto Principle has long held sway over the business world. Investopedia explains it as the act of attributing 80 percent of a result to 20 percent of the movers. One example is that 80 percent of the work in an organization is done by 20 percent of the people. Many managers use the principle to enhance productivity in their teams. One exception, though, are call centers – and this article explains why the Pareto Principle is inapplicable to the industry. It also offers several alternatives on how to arrive at and design the right service level of your customer. – Cora Llamas.
Posted In: Research