September 13, 2017 / GuidesFor Team
If there’s any organization that should not keep customers waiting, it should be 911. However, as reported by Counton, sometimes the lines do get jammed, and the person suffering an emergency at the other end of the line is made to wait. Call centers which are actually business enterprises should not have to go through this as it can cost them time, money, and customer engagement. The following article shows how to effectively measure if your call center is performing or not – and what you can do about it. Read on for more. – Cora Llamas.
Posted In: Research