September 13, 2017 / GuidesFor Team
The Conversation highlights how social media played a role in rescuing many families during recent disasters like Hurricane Harvey. Beyond just posting social media messages on one’s news feed, it also paved a way for the endangered individuals to communicate with first responders in call centers. The incident shows how technology is entering the world of the people-centric call center. it also emphasizes that call center leaders should take a look into 21st-century digital technology and how it is changing the way that organizations reach out to their members. The following article goes beyond social media and details the other challenges that call center heads should recognize if they want to properly address and serve today’s tech-savvy market. Read on for more. – Cora Llamas.
Posted In: Research