How to Take Charge of The Phone Conversation in Customer Service

January 30, 2018 / GuidesFor Team

We all have personality differences. It is a fact of life and makes social interaction interesting. But what about timid and aggressive personalities? Are they suited for customer support?

Customer service is a stressful profession. is a website that specializes in stress-induced mental problems. They claim that a call center work environment is known for inducing workforce anxiety.

Steve Degioia is a customer service coach and notable expert claims that taking control of calls will help relieve anxiety. Here are some of his tips to call center agents on how to take control of phone conversations.

– Miyagi Kazuki

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