January 30, 2018 / GuidesFor Team
Strategyr.com projects the call center industry to be a $407 billion dollar industry by 2022. It may not have started as a technology industry, but it is now.
Technology companies are expected to evolve. It is part of their business and their identity. Contact centers are no exception. The last 10 years have been good to the call center industry with the mainstream adoption of VoIP, CRM, and Cloud technology.
This article is about how emerging technologies can improve the performance of in-house and specialized outsourced contact centers.
– Miyagi Kazuki
Posted In: Research