January 30, 2018 / GuidesFor Team
Middle management in a contact center is a challenging profession. They have to balance the standards and the demands of upper management with the gripes of front-line agents.
Glassdoor data shows that middle managers for call centers get paid an average of $55,000 annually. That is a bit above median salary in the USA.
If you are looking for a career in contact center management or already a manager in the industry, here are ten important skills to develop to become a successful call center manager.
– Miyagi Kazuki
Posted In: Research