Ten Important Skills of A Good Contact Center Manager

January 30, 2018 / GuidesFor Team

Middle management in a contact center is a challenging profession. They have to balance the standards and the demands of upper management with the gripes of front-line agents.

Glassdoor data shows that middle managers for call centers get paid an average of $55,000 annually. That is a bit above median salary in the USA.

If you are looking for a career in contact center management or already a manager in the industry, here are ten important skills to develop to become a successful call center manager.

– Miyagi Kazuki

Read the source article at customercontactweekdigital.com

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