January 30, 2018 / GuidesFor Team
Telecommunication technology has matured enough to implement call center agents working at home. Customer support is one of the most important cost centers of any business. It is why it is often outsourced to specialist companies to save costs while maintaining a relationship with their client base.
There are problems with outsourcing contact centers. Companies and contact centers themselves are considering work at home agents to address it. It brings down the costs along with other benefits associated with a larger talent pool.
A study by inContact shows that remote agents are happier and more productive. But home-based agents present a whole different set of challenges. This article talks about the pros and cons of having home-based call center agents.
– Miyagi Kazuki
Posted In: Research