The End of the Call Center Revolution

January 30, 2018 / GuidesFor Team

Statista reports that there has been a decline in global outsourcing industry revenue since 2014. 2017 figures are expected to follow the trend.

Business Process Outsourcing (BPO) is one of the easiest ways for large corporations to save costs. Then why is there a decline in the BPO industry if there is worldwide economic growth?

This article talks about the history and reasoning behind BPO’s. It moves on to talk about why the industry is necessary and an opinion why it is in decline. If the opinion proves to be correct, then it just might be the end of the BPO industry as we know it.

– Miyagi Kazuki

Read the source article at the economist

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