January 30, 2018 / GuidesFor Team
Call centers are nothing new. The first PABX powered commercial contact center appeared in the 1960’s. Toll-free numbers in the 80’s started a call center revolution that is still going strong today.
Consumers have high expectations. They now expect any company to answer their phone calls. Companies with large numbers of clients began receiving an insane number of calls. Call centers have become a very costly activity. One businesses can no longer do without. Metric.net says that it costs a business $1.03 per minute of inbound call handle time.
This article is a round-up of the reasons why outsourcing your call center is a good business decision.
– Miyagi Kazuki
Posted In: Research