January 30, 2018 / GuidesFor Team
Call Center Agents are providing millions of jobs in emerging markets. The Philippines and India control half the worldwide share of contact center jobs. A majority of these are sales, after sales, and technical support positions.
An emerging technology is threatening their jobs. Top tech companies like Amazon, Google, IBM, and Cisco are investing millions into research and development of this new technology.
This article gives an insight into what could literally turn the lights out for business process outsourcing. And what that might mean for businesses to adapt.
– Miyagi Kazuki
Posted In: Research