February 5, 2018 / GuidesFor Team
Most clients see contact center agents as a channel for solving their problems related to the service of the company. There are customers who have had bad customer service from these contact center agents that have caused them to shy away from escalating their concerns through this manner.
Despite the horror stories that some clients have experienced, contact center agents respond according to the gravity of complaint they get from the end of the line.
This article showcases how clients can obtain the best customer service from these contact center agents. The most noticeable among the 10 tips include not yelling at contact center agents. They also have feelings and yelling at them will not make the problem easier to solve. Another is to communicate with these contact center agents during off-peak hours. Agents will be more relaxed to deal with issues and concerns of customers. ~~ Lornajane Altura
Posted In: Research