February 19, 2018 / GuidesFor Team
There are many ways to say the same thing. Most people do not realize it until they think about it extremely hard. Honesty is the best policy, but for customer support, you can be honest and follow policy.
The article talks about common lines spoken by any call center representative. It explains why those lines should never be spoken AND gives alternative lines on what they should say instead. Like basic wordplay, the lines mean the same, but how it is delivered makes a difference.
The article also elaborates on why training, scripts, and other management best practices are important to the customer service department.
– Miyagi Kazuki
Posted In: Research