February 19, 2018 / GuidesFor Team
A lot of companies consider customer service and their call center as part of normal business operations. As such, it is treated like the accounting department. It is a cost center that is only necessary to keep the company from suffering more losses.
In fact, there is even an article by Blue Ocean Contact Center on how to reduce call center costs by outsourcing. Is customer service really such a burden? Is it really a cost center? If managed correctly, it should be your largest revenue-generating department.
The article talks about the JP DeJoria principle of turning a customer support call center into a revenue-generating department
Posted In: Research