Millennials in a Contact Center Environment

February 19, 2018 / GuidesFor Team

Masteron Staffing claims that 33% of all American workers are millennials. A lot of older managers find it difficult dealing with this age group. They have particular quirks that were not present in previous generations and some managers consider it detrimental to corporate cohesiveness.

What most managers do not realize, is that it is part of their job not to adjust to the “needs” of their employees, but it is part of their job to make them understand the needs of the company and find a middle ground. It is the manager’s job to make them productive. In spite of all the little generational quirks, they may have.

The article gives a few tips on their psychology and how to deal with the young workforce. It should help foster a better relationship between company objectives and their young workers.
– Miyagi Kazuki

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