February 19, 2018 / GuidesFor Team
Call Centers receive the brunt of negative feedback for a company. Today even social media administration is moved to “contact center” operations and receive the same.
Dealing with irate customers on the phone or through social media, it’s still the same. It has to be handled with calm, care, and composure.
In a study by Parature, 65% of customers claim that they cut ties with a company only after one poor customer service experience. That is a huge loss for the company. The article is for contact center agents and their managers on how to deal with irate callers and hopefully save the relationship
– Miyagi Kazuki
Posted In: Research