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Call Center Etiquette: Lines Agents Should Never Say

There are many ways to say the same thing. Most people do not realize it until they think about it extremely hard. Honesty is the best policy, but for customer … Continue reading Call Center Etiquette: Lines Agents Should Never Say

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Strategies to Deal With Irate Callers

Call Centers receive the brunt of negative feedback for a company. Today even social media administration is moved to “contact center” operations and receive the same. Dealing with irate customers … Continue reading Strategies to Deal With Irate Callers

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Call Center Scripts: Are They Still Useful?

Do you remember the time when call center agents were called “Monkeys with a script”? It’s a time long forgotten, managers have learned to adapt to the situation and agents … Continue reading Call Center Scripts: Are They Still Useful?

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Gamification in Call Centers

Have you heard of Role Playing Games? Most of us have. It is a type of game where players portray a character in a game world. How about Gamification? It … Continue reading Gamification in Call Centers

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Customer Service Center – Operational Cost or Revenue Generator

A lot of companies consider customer service and their call center as part of normal business operations. As such, it is treated like the accounting department. It is a cost … Continue reading Customer Service Center – Operational Cost or Revenue Generator

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