Tag: Research

Call Center Etiquette: Lines Agents Should Never Say

February 19, 2018 / GuidesFor Team

There are many ways to say the same thing. Most people do not realize it until they think about it extremely hard. Honesty is the best policy, but for customer … Continue reading Call Center Etiquette: Lines Agents Should Never Say

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Strategies to Deal With Irate Callers

February 19, 2018 / GuidesFor Team

Call Centers receive the brunt of negative feedback for a company. Today even social media administration is moved to “contact center” operations and receive the same. Dealing with irate customers … Continue reading Strategies to Deal With Irate Callers

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Call Center Scripts: Are They Still Useful?

February 19, 2018 / GuidesFor Team

Do you remember the time when call center agents were called “Monkeys with a script”? It’s a time long forgotten, managers have learned to adapt to the situation and agents … Continue reading Call Center Scripts: Are They Still Useful?

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Gamification in Call Centers

February 19, 2018 / GuidesFor Team

Have you heard of Role Playing Games? Most of us have. It is a type of game where players portray a character in a game world. How about Gamification? It … Continue reading Gamification in Call Centers

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Customer Service Center – Operational Cost or Revenue Generator

February 19, 2018 / GuidesFor Team

A lot of companies consider customer service and their call center as part of normal business operations. As such, it is treated like the accounting department. It is a cost … Continue reading Customer Service Center – Operational Cost or Revenue Generator

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The Importance of Customer Service

February 19, 2018 / GuidesFor Team

According to a study done by Help Scout. Only 4% of dissatisfied customers voice out their concerns. It follows that 96% of them don’t. It means that for every support … Continue reading The Importance of Customer Service

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Millennials in a Contact Center Environment

February 19, 2018 / GuidesFor Team

Masteron Staffing claims that 33% of all American workers are millennials. A lot of older managers find it difficult dealing with this age group. They have particular quirks that were … Continue reading Millennials in a Contact Center Environment

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Call Centers and Metrics. How They Can Help Productivity

February 17, 2018 / GuidesFor Team

Traditional management models deal with numbers and audit. In spite of contemporary models taking over to adapt to the participation trophy generation., performance metrics have not left basic management. A … Continue reading Call Centers and Metrics. How They Can Help Productivity

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Key Performance Indicator (KPI) And What It Means To Call Centers

February 17, 2018 / GuidesFor Team

We hear about metrics all the time. But what about Key Performance Indicator (KPI)? What is it? and what does it mean to call centers? Metrics is a numerical representation … Continue reading Key Performance Indicator (KPI) And What It Means To Call Centers

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Customer Relationship Management Software and Call Centers

February 17, 2018 / GuidesFor Team

A lot of call centers operate as a sales or support service department. They deal with customer inquiries and problems and attempt to resolve them. There are cases when the … Continue reading Customer Relationship Management Software and Call Centers

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